1. Time limits

You can ask for a return or exchange within 7 days of delivery. If an item arrives damaged, defective or wrong, please tell us within 48 hours of delivery and send photos or a video. Requests made after these periods may not be accepted.

2. What can be returned

You can return an item if:

(a) it arrived damaged, defective or faulty;

(b) we sent the wrong product, size, colour or variant;

(c) it is clearly different from how it was described on the Website;

(d) a part or accessory is missing; or

(e) you simply changed your mind or it does not fit, provided it is unused, unworn and undamaged, with tags, labels, invoice, warranty card, free gifts and original packaging all intact.

3. What cannot be returned (unless damaged, defective or wrong)

– Earrings, nose pins and other jewellery that touches the body closely, for hygiene reasons

– Items that have been worn, used, washed, altered, scratched or damaged after delivery

– Items without original tags, packaging, invoice or accessories

– Personalised, engraved or made-to-order items

– Clearance, final-sale and combo items, or anything marked non-returnable on its page. A combo can only be returned as a whole

– Gift cards and e-vouchers

– Watches with a broken seal, a changed strap, or damage from water, impact or misuse

– Home decor damaged through mishandling, wrong installation or normal wear

Small differences in colour or finish and the natural variation in handmade pieces are not defects.

4. How to return or exchange

Step 1. Log in, open My Orders, choose the item and tap Return/Exchange. Or email naamyra.dp@gmail.com with your Order ID, the item, the reason and photos or a video if it is damaged, defective or wrong.

Step 2. We review your request within 1 to 2 working days and tell you if it is approved or why it was not.

Step 3. If approved, we arrange a pickup through our courier. If pickup is not possible at your pincode, we will tell you how to send it back. Please do not post anything back without approval.

Step 4. Pack the item safely with its tags, accessories, invoice and original packaging. Keep the courier receipt until your refund arrives.

Step 5. When the parcel reaches us we inspect it, usually within 2 to 3 working days, and let you know the result.

5. Exchanges

You can exchange for another size, colour or variant of the same product if we have it in stock. If we do not, we will refund you. Damaged, defective or wrong items are replaced at no cost to you. Not every product type is open to exchange for change of mind.

6. Refund timelines

Once your returned item passes our check, we start the refund within 2 working days. After that, your bank or payment provider normally takes 5 to 7 working days to credit it.

– Prepaid orders (UPI, card, net banking, wallet): refunded to the same payment method. You can also choose store credit, which is added instantly.

– Cash on Delivery orders: refunded by bank transfer or UPI. We will ask for the details through our support team. We never ask for a card number, CVV or OTP.

– If the item fails our check (for example it is used, damaged after delivery or has missing parts), we will tell you why. We may send it back to you, and the refund may be declined or reduced.

We cannot control how long your bank takes after we have started the refund. If you need to follow it up, ask us for the refund reference number.

7. How much you get back

– If the return is our fault (damaged, defective, wrong, missing or wrongly described item): the full amount, including shipping and COD fees you paid.

– If you return for change of mind or fit: the price of the item. The original shipping and COD fees are not refunded, and a return pickup charge of Rs. 79 is deducted.

– Coupons and discounts: you get back what you actually paid. If a return makes the order ineligible for a free gift or another promotional benefit, its value may be adjusted in line with the offer terms.

8. Damaged, defective or wrong item

Please contact us within 48 hours with your Order ID, clear photos of the item, the outer packaging and the shipping label, and an unboxing video if you have one. After we check, you can choose a replacement (if in stock) or a full refund.

9. Warranty claims

For a manufacturing defect inside the warranty period, send us your invoice and warranty card details. Depending on the brand's policy, we may arrange repair or replacement through its authorised service centre. Warranty does not cover physical damage, water damage (unless the watch is sold as water resistant), tampering, normal wear, damaged glass or strap, or battery replacement.

10. Refund not received

If your refund has not arrived after the timelines above, first check with your bank or payment provider. If it is still missing, write to us with your Order ID and refund reference and we will help trace it.

11. Misuse

We may refuse returns or refunds where we suspect fraud, repeated misuse, false claims, or return of an item not bought from Naamyra. Serious cases may be reported to the authorities.

12. Your rights as a consumer

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. If you are not happy with how we resolve your issue, you can escalate it as described under Customer Support & Complaints.

13. Contact and return instructions

Email: naamyra.dp@gmail.com | Phone: +91-9310106366 (9:00 AM to 6:00 PM IST, Monday to Saturday (closed on national holidays)). If your return is approved, we will share the designated return address and instructions directly. Please do not send any parcel to the registered office or any other address without written approval and a return reference.