1. Cancelling before dispatch

You can cancel a whole order, or individual items, any time before it is handed to the courier. Go to My Orders, select the order and tap Cancel. Or email naamyra.dp@gmail.com or call +91-9310106366 with your Order ID. We will confirm the cancellation by email or SMS. Once the status shows Shipped or Out for Delivery, the order can no longer be cancelled.

2. After dispatch

A shipped order cannot be cancelled. You may refuse the parcel when it arrives, or accept it and request a return if the item is eligible under the Returns & Refunds Policy. For COD orders, refusing a parcel without a good reason can lead to COD being switched off on your account.

3. Items that cannot be cancelled

Personalised, engraved or made-to-order items, and some pre-order or special-offer items, cannot be cancelled once the order is confirmed because we start making them straight away. This is mentioned on the product page. If one of these arrives damaged, defective or wrong, you can still ask for a replacement or refund.

4. Your refund on cancellation

– Prepaid orders cancelled before dispatch: the full amount you paid, including shipping, goes back to the original payment method within 5 to 7 working days, depending on your bank. If you paid with store credit or a gift card, it is returned as store credit.

– COD orders cancelled before dispatch: you have not paid anything, so there is nothing to refund.

– No payment gateway charge is deducted when you cancel before dispatch.

– A coupon used on a cancelled order may or may not be usable again, depending on its own conditions.

5. When Naamyra cancels an order

We may cancel an order, in full or in part, if: the item is out of stock or discontinued; a price or product detail was listed wrongly; the address or pincode cannot be served or verified; the payment could not be verified or failed; we suspect fraud, offer misuse or a breach of our Terms; we could not reach you to confirm a COD order; or something outside our control stops us. We will tell you by email or SMS and refund anything you paid in full within 5 to 7 working days.

6. Failed or double payments

If money was deducted but no order was created, your bank or the payment gateway normally reverses it automatically in 5 to 7 working days. If you were charged twice for one order, send us the transaction details and we will refund the extra amount.

7. Changing an order

To change a size, colour, address or phone number, contact us before the order is packed. If it is too late for that, cancel (if the status still allows) and place a fresh order.

8. Repeated cancellations

If an account shows a pattern of cancelling orders or refusing deliveries that looks like misuse, we may limit that account or its COD facility.

9. Contact

Email naamyra.dp@gmail.com or call +91-9310106366 (9:00 AM to 6:00 PM IST, Monday to Saturday (closed on national holidays)). Please mention your Order ID.