1. About this policy

This policy explains what personal information Naamyra Trading Co. ("Naamyra", "we", "us") collects when you use www.naamyra.com, why we collect it, who we share it with and what choices you have. Our registered office details are available on the Consumer Information page. We follow the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023 (DPDP Act). By using the website or placing an order, you accept this policy. If you do not agree with it, please do not use the website.

2. What we collect

Things you tell us: your name, email, mobile number, delivery and billing address, password, order details, GSTIN if you give one, gift messages, and anything you write or upload when you contact us or leave a review. Payment details: payments are handled by RBI-authorised gateways and banks. We only receive the transaction ID, payment status, payment method and the last four digits of a card or UPI ID. We do not store your full card number, CVV, UPI PIN or net-banking password. Things collected automatically: IP address, device and browser type, pages you view, items in your cart, how you reached us, time of visit, approximate location, and cookie data. Things from others: delivery updates from courier partners and payment confirmations from gateways. We do not ask for sensitive data such as health, biometric, religion or caste details. Please do not send them to us.

3. Why we use it

– To create your account and to process, pack, ship, deliver and invoice your orders

– To take payments, prevent fraud and give refunds

– To handle returns, exchanges, cancellations, warranty requests and complaints

– To send service messages such as order updates, OTPs and policy changes by email, SMS, WhatsApp or call

– To send offers and new-arrival updates, only if you have agreed (you can stop these any time)

– To improve the website, our range and your shopping experience

– To keep the site secure and investigate misuse

– To meet legal duties, for example tax and accounting rules, and to respond to lawful orders from courts or authorities

4. Consent and lawful grounds

We use your information where you have given consent (for example by ticking the consent box, creating an account or placing an order) and for the legitimate uses the DPDP Act allows, such as completing the order you asked for, following the law and preventing fraud. You can withdraw consent at any time by writing to us. This does not undo what we have already done with your data, and we may not be able to deliver orders or services without it.

5. Cookies

We use cookies and similar tools to keep you logged in, remember your cart, understand how the site is used and measure our advertising. You can delete or block cookies in your browser settings or through the cookie banner. If you block some of them, parts of the site such as the cart and checkout may not work properly.

6. Who we share it with

We do not sell your personal data. We share it only as needed with:

– Courier and logistics partners, to deliver your order

– Payment gateways, banks and fraud-checking services

– Service providers that help us run the site, send emails, SMS and WhatsApp messages, analyse traffic or provide customer support. They may use your data only for the work they do for us

– Accountants, auditors and legal advisers

– Government bodies, police or courts when the law requires it, or to protect our rights and safety

– A new owner, if our business is ever sold or merged, under the same promises made here

7. Keeping your data safe

We use measures such as SSL/TLS encryption, access controls and secure payment gateways. No online system is completely risk-free, though, so please keep your password private and never share an OTP with anyone. If there is a data breach that affects you, we will inform you and the Data Protection Board of India as the law requires.

8. How long we keep it

We keep personal data only as long as we need it for the purposes above or as the law requires. Order and invoice records stay for the period required under tax and company laws. After that we delete or anonymise the data.

9. Your rights

Under the DPDP Act you can: ask for a summary of the personal data we hold about you and how we use it; ask us to correct or update it; ask us to erase it when it is no longer needed or when you withdraw consent; use our grievance process; and nominate someone to act for you if you die or become unable to act. To use these rights, email naamyra.dp@gmail.com from the email address registered with us. We may ask you to verify who you are, and we will reply within the time the law allows.

10. Promotional messages

To stop marketing emails, click Unsubscribe in the email. To stop SMS offers, reply STOP. You can also tell us directly. We will still send you essential messages about your orders.

11. Children

Naamyra is meant for people aged 18 and above. A person under 18 should shop only with a parent or guardian. We do not knowingly collect a child's data without verifiable parental consent. If you think a child has shared data with us, tell us and we will delete it.

12. Other websites

Our site may link to other websites, such as payment pages or social media. We do not control them and are not responsible for how they handle your data. Please read their policies.

13. Where data is stored

Your data is mainly stored on servers in India. If a service provider handles any data outside India, we will make sure it is done in line with Indian law and with proper safeguards.

14. Updates to this policy

We may change this policy from time to time. The latest version will always be on this page with its date. If a change is significant, we will tell you through a notice on the site or by email. Using the site after a change means you accept it.

15. Privacy contact and Grievance Officer

Naamyra Trading Co. Registered office details: see the Consumer Information page. Email: naamyra.dp@gmail.com Phone: +91-9310106366 (9:00 AM to 6:00 PM IST, Monday to Saturday (closed on national holidays)) We acknowledge privacy complaints within 48 hours and aim to resolve them within 30 days.

16. Governing law

This policy is governed by the laws of India. Disputes are dealt with as set out in our Terms & Conditions.