1. Customer support

Email: naamyra.dp@gmail.com Phone: +91-9310106366 WhatsApp (messages only): +91-9310106366 Support hours: 9:00 AM to 6:00 PM IST, Monday to Saturday (closed on national holidays) You can also use the form on the Contact Us page. Please share your Order ID, your registered email or mobile number and photos if they are relevant. Most queries get a reply within 1 to 2 working days.

2. What we can help with

Order status and tracking | Delayed, missing, damaged or wrong items | Returns, exchanges and refunds | Order cancellation | Failed or double payments | Product details and warranty | Coupons and offers | Account and password | Privacy and data requests

3. How to raise a grievance

Step 1: Contact customer support. Email or call us with your Order ID and describe the problem. You will get a grievance reference number, and we aim to resolve it within 3 to 5 working days.

Step 2: Escalate to the Grievance Officer. If you are not satisfied, or you have not heard from us within 5 working days, email naamyra.dp@gmail.com with the subject line "Grievance Officer – Escalation – [Order ID]" and quote your earlier grievance number.

Step 3: If it is still unresolved, you can contact the National Consumer Helpline (toll-free 1915, or www.consumerhelpline.gov.in), or file a grievance with the Consumer Disputes Redressal Commission through the e-Daakhil portal (edaakhil.nic.in).

4. Grievance Officer

Company: Naamyra Trading Co. Address: A/1608, Galaxy Vega, Plot No. GH-08 C, Techzone-IV, Greater Noida West, Gautam Buddha Nagar, Uttar Pradesh – 201318, India Email: naamyra.dp@gmail.com Phone: +91-9310106366 (9:00 AM to 6:00 PM IST, Monday to Saturday (closed on national holidays)) As required by the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and the DPDP Act, 2023, the Grievance Officer handles grievances about the Website and our service.

5. How quickly we act

We acknowledge every grievance within 48 hours and resolve it within one month of receiving it. Most are sorted out much sooner. We will keep you updated by email or SMS.

6. What to put in your grievance

Your name, registered email and mobile number | Order ID and date | Product name | A clear description of what went wrong | Photos, videos and the invoice if relevant | What you would like us to do (replacement, refund, etc.)

7. Reporting unlawful content

If you see content, a listing or a review on Naamyra that you believe is unlawful, infringing or inappropriate, email naamyra.dp@gmail.com with the page link and details. We will review it and act within the time the law prescribes.

8. Watch out for fraud

Naamyra will never ask for your card number, CVV, UPI PIN, net-banking password or OTP, and will never ask you to install an app or click an unknown link to get a refund. If someone claiming to be from Naamyra does this, do not respond and let us know. For financial fraud, call the National Cyber Crime Helpline on 1930 or report at cybercrime.gov.in.

9. Governing law

All grievances and disputes are governed by Indian law. The courts at Gautam Buddha Nagar (Greater Noida), Uttar Pradesh have jurisdiction as set out in our Terms & Conditions. This does not affect your right as a consumer to approach the Consumer Commission that has jurisdiction where you live or work.

10. Feedback

Good or bad, we like hearing from you. Write to us at naamyra.dp@gmail.com.